At Tranquility Soy Candles, shipping charges within the contiguous USA are based on UPS charges for standard ground. Tranquility Soy Candles offers free shipping to some locals in the Barrington RI area. Please email us at firstname.lastname@example.org or call us at 1-888-401-6805 to see if you quality for free local shipping. As of 7-1-12 all orders of $70 and up that are shipped via UPS standard ground or USPS PRIORITY MAIL will be shipped for free. Generally, orders placed with us will be shipped within 2-4 business days. Occasionally, due to unforeseen circumstances, an order will take up to 7-10 business days to ship. If this happens we will be sure to contact you and let you know when your item will ship. Although your item may ship out immediately it may take longer than that to receive your tracking number. Tracking numbers will be sent to you via email as soon as that information becomes available to us. Generally we ship most orders via USPS PRIORITY MAIL, which saves our customers on their shipping charges. Customers will receive a refund check included with their candles for the amount we are able to save for your shipping charges paid at the time of your order. Tranquility Soy Candles reserve the right to use any carrier. Tranquility Soy Candles reserves the right to revise these shipping terms at anytime with or without notice above.
Please note this free shipping does not apply to wholesale orders or discounted sale orders.
Shipments To Alaska, Hawaii, Canada, and US Territories
We are happy to ship to one of these areas but unfortunately additional shipping will be charged. To see the cost to ship to one of these areas, add a product to your cart and go through the checkout process. Costs are determined by your exact location. All shipments to one of these areas will also ship within 4-5 business days.
Unfortunately, we do not offer international shipping at this time.
Damages & Exchanges
Your satisfaction is our top priority. We sell only the finest quality candles and only use materials from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of. If you feel your candle is defective in some way, please feel free to contact us.
Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:
1. You decided to cancel your order
If the order hasn't been shipped out yet, we can cancel the order and issue you a refund with a small penalty for credit card handling fees. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 5 below.
2. You received the product but the product is visibly damaged or deformed
If the item is defective and it does not appear to have been damaged during shipping, please see contact us immediately. (If the item is damaged or defective due to shipping damages, please see situation 3 directly below.)
3. You received an item that appears to have been damaged during shipping
If a package appears to have been damaged during shipping, the item is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Before contacting us, please check the item's throughly. If everything is okay, there is no reason to contact us or file a shipping damage claim. If your product is not ok due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new product to you. Please note we have the right to have the damaged material returned for our inspection before shipping you new product.
4. You've received the product but you've decided you want to return it
If you receive an item and decide to return it, you can do so if and only if all of the following requirements are met:
1) The item must be unopened, unused, and still in the original packaging.
2) You must contact us to notify us that you'd like to return the item within 2 calendar days of receiving the item.
3) You MUST contact us to get an RMA Number and return instructions PRIOR to returning the item.
4) You are responsible for return shipping charges to return the product to us.
If you return an item without all four of the above requirements being met, the item will be refused and come back to you and no refund will be issued. If you meet all four of the above requirements, your refund will be issued in one of the following two manners (which we will discuss with you over the phone):
1) You can receive the full amount you originally paid for the returned item (less our actual cost for shipping and handling) as a store credit, OR
2) You can get a cash refund for the amount you originally paid LESS a 33% restocking fee and our actual cost for shipping and handling.
In either case, you are responsible for return shipping charges to return the product to us.
5. You refuse the delivery of your order, and it comes back to us
If you refuse an item and it comes back to us, you will be issued a refund LESS a 33% restocking fee and our actual cost for shipping and handling. If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete and we have received the money for the claim. Once the shipping claim process is complete and we have received the insurance money, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.